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 Payment Full payment is required at the time of booking. Payment has to be made by Mastercard or Visa credit card, cash, cheque or telegraphic transfer. Upon completion of booking and payment successfully, you will receive a confirmation e-mail as well as a link to an e-voucher which must be printed and retained for verification purposes. Private Transfers Private transfers services including local representative/driver and vehicle (non-sharing with other passengers). For some transfers services in selected destinations you are able to select your preferred language. For transfer services where a local representative is included, the representative will assist with check-in as necessary at your accommodation, airport, port or station. For transfers that include the services of a driver who speaks either the local or a foreign language, the driver will not assist with check-in at your accommodation or at the airport, port or station unless stated in the extended description for that particular service. For transfer services where a local representative is available at the airport only, the representative will escort you to your waiting driver who will carry out the rest of the service in your booked vehicle. The durations of all transfers are representative of the driving time in average driving conditions. We take no responsibility for a flight, train or other connection being missed should the duration of the service exceed that which we display. It may be due to unforeseen circumstances such as bad traffic jams, accidents, or severe weather conditions. We also do not accept any liability or responsibility for any acts/conduct arising out of or in connection with any private transfer services, including but not limited to any accidents, loss or damage to property or injury or death. Vehicle Capacity
Number of Passengers & Luggage Please ensure that the selected mode of transfer (vehicle type) is adequate to accommodate the number of passengers and luggage upon booking. Each passenger is limited to one average sized suitcase and one piece of hand luggage. If there is extra luggage that cannot fit in the vehicle, the passenger has to bear the additional transportation costs. Pick Up & Drop Off Details Please check and ensure that the transfers details such as arrival date, arrival time, flight number and passenger names as per passport, at the time of booking is correct. We will not be responsible for any ‘missed’ transfer service due to invalid/incorrect details given or otherwise. Upon Arrival By Flight Upon arrival at the airport, our local representative/driver will be waiting for you at the appointed meeting point as detailed on your transfer voucher (e.g. arrival hall), holding a signage with the lead passenger name. If you have come out from customs check earlier or the representative/driver cannot be located, please either wait a while or call the relevant telephone number shown on your transfer voucher before making alternative arrangements. You will then be escorted to your private vehicle and transferred directly to your drop-off point. You do not need to worry if your flight is delayed, as the transport operator will check the flight information in advance and adjust the pick up time accordingly. Amended & Diverted Flight Please advice immediately if there is any last-minute amended or diverted flight by airlines. Kindly contact the phone numbers indicated in your transfer voucher. There is no charge for changing flight details if the notification is in advance of the booked vehicle leaving to attend the respective flight number given. If however, the transport operator is informed after the vehicle has left there will be a full charge for the original transfer booked. Another vehicle will be supplied to attend your new flight arrival at additional costs. Cancelled Flight Refund can be arranged in the case of last minute cancellation of flights by airlines. Please contact Bonvo customer care department for such refunds. Upon Departure Please ensure that you are waiting at the advised departure point (e.g. hotel), as shown on your transfer voucher, at least 10 minutes prior to your pick up time (which is normally approximately 2-3 hours before your actual flight departure timing). Children & Infants Children under 12 must be accompanied by an adult. If travelling with infants, you are responsible for bringing with you, and fitting, the correct baby/infant seat for use in the vehicle, otherwise the infant must be carried on the lap of accompanying adults if no seats are available. Failure to do this could result in your service not taking place with no refund possible. Tipping & Porterage Tips/gratuities to local representatives and drivers are not included in the transfer prices. Porterage is not included as well. No-show In the event if a passenger ‘‘No-show’’, no refund in full or in part will be given for the transfer service not utilised. In cases where a passenger fails to show up after 1 hour of flight landing time and we have not received any communication or instructions from the passenger, the driver and vehicle will be released. Please note that we have no way of knowing whether you are on a flight as airlines will not disclose such information (Data Protection Act). The respective booking will then be considered as a ‘‘No-show’’ and no refund will be made or given. Amendment and Cancellation All requests for amendments, cancellations and refunds must be made in writing to Bonvo. Any amendment or cancellation notified directly to the local operator will not be effective and shall not apply against us. Notification may be submitted to us using one of the following methods: • Email to customercare@bonvo.com • Call to +65 6491 0898 • Fax to +65 6491 0899 The amendment or cancellation must be confirmed back to you by one of our customer care officers. If you have not received a confirmation of the amendment or cancellation within 24 hours after submission, it means we have not received it and you must resubmit. Cancellation Fees Cancellation fee will be applied in relation to the notice period between notification of cancellation and the commencement date of the Transfer:
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