Booking Policy


Flights Booking | Hotels Booking | Transfers Booking | Tours Booking

Payment
Valid credit card is required at the time of booking to secure the reservation. You agree to be financially responsible for all transactions made through Bonvo, including any applicable taxes and fees in connection with a booking.


Cancellations / Amendments
In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify Bonvo verbally or in writing at least 48 hours prior to the stipulated check in date.

Bonvo applies an administration charge fee of S$20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.

In addition to the Bonvo charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Care will advise you if you decide to proceed with the changes.

1. If you send us your cancellation in writing, cancellation is not immediate, Bonvo will respond to you within 24 hours (of a working day) on receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 24 hour turn around time into consideration when putting your cancellation in writing.
2. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.
3. If you wish to cancel your hotel room, please contact Bonvo via
   • Email to customercare@bonvo.com
   • Call to +65 6491 0898
   • Fax to +65 6491 0899
4. Prices stated are on per room, per night basis and include VAT unless otherwise stated.
5. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
6. Unless otherwise stated, breakfast, lunch and dinner are not included.
7. Star ratings may differ according to the country where the hotel is located and are out of the control of Bonvo. Please note that all ratings shown on the website are Bonvo ratings and not official ratings. Therefore Bonvo cannot be held responsible for any misconceptions relating to star ratings.
8. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
9. In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfill your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.