CUSTOMER FEEDBACK FORM Dear Valued Customer, We hope you had an enjoyable vacation. We would like to conduct a survey to find out how satisfied you are with our service. Please take a couple of minutes to answer these questions as your feedback is very important in helping us improve our service. ____________________________________________________________________________________________________________ 1. How satisfied were you with the service of our staff when you were making your booking? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied   2. What was the attitude of our staff when you wanted to make amendments to your booking? Very helpful Good Neutral Unhelpful Rude/Bad Not Applicable   3. Did you receive the necessary air tickets/hotel vouchers promptly upon confirmation of your booking? I received the vouchers as soon as I confirmed my booking I had to constantly call your staff to get my vouchers   4. How was your overall experience at the property? Very Good Good Neutral Bad Very Bad   5. How satisfied were you with the programmes that were specially customized to your interest? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not Applicable   6. How satisfied were you with the whole arrangement of your vacation? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied   7. Would you recommend our services to your family/friends/colleagues? Yes, I would recommend Bonvo to my family/friends/colleagues No, I would not recommend your services to them   8. Do you think there is still room for improvement with our packages? Yes No If yes, please elaborate:   9. Do you have any other comments or suggestions?   ------------------------------------------------------------------------------------------------------------------------------------------------------- Thank you for your feedback. We look forward to serving you again very soon.   Name: Mr Mrs Mdm Ms   Job Position: Company: Contact No.:   For a chance to win fabulous prizes in our Best Holiday Photo Contest, do select the best photo of your Bonvo vacation and email it to lifestyle@bonvo.com. Shortlisted photos will be featured on our website. Contest ends 5 January 2011.     The verification characters Type the characters in the image below: Change Image